Frequently Asked Questions

In order to join HAQM’s freight network, you must meet the following minimum requirements:

• A DOT number, with interstate authority and that has been active for minimum of 180 days, and a valid MC number. Apply even if your DOT authority hasn’t been active for 180 days and we’ll keep you updated on key program news while you wait to join our network.
• A “Carrier” entity type that is Authorized for Property and for Hire
• A Federal Motor Carrier Safety Administration (FMCSA) Safety Rating of “Satisfactory,” “None,” or “Not Rated”
• Behavior Analysis and Safety Improvement Categories (BASIC) scores:
  
  • Unsafe Driving below 60%
  • HOS Compliance below 60%
  • Vehicle Maintenance below 75%
  • Controlled Substances / Alcohol below 75%
  • Driver Fitness below 75%
• All required insurance policies including:
  
  • Commercial General Liability not less than $1,000,000 per occurrence and $2,000,000 in the aggregate
  • Auto Liability not less than $1,000,000 per occurrence, including a trailer replacement coverage of $50,000
  • Cargo coverage of at least $100,000
  • Workers’ compensation insurance in all jurisdictions where your company operates
  • Employer liability not less than $100,000 per occurrence
    

In order to carry loads for HAQM, you need to meet the following minimum insurance policies:

• Commercial General Liability not less than $1,000,000 per occurrence and $2,000,000 in the aggregate
• Auto Liability not less than $1,000,000 per occurrence, including a trailer replacement coverage of $50,000
• Cargo coverage of at least $100,000
• Workers’ compensation insurance in all jurisdictions where your company operates
• Employer liability not less than $100,000 per occurrence

HAQM uses a variety of tools, including our internal compliance teams and a third-party compliance monitoring service, to validate and continually monitor carrier compliance.

Once we receive your company’s completed application, the application will be approved or rejected within 1-3 weeks. Delays, if any, will be due to validation of insurance information. HAQM urges you to have all data ready prior to applying and reach out to your insurance provider in the event of any delays. Once your application is approved and initial Relay training is complete, you will immediately be able to book loads from our load board. You will also be able to access HAQM Relay Portal FAQs and operating guides for existing carriers that will provide useful information on how to operate successfully within our network.

HAQM Relay is a suite of technology products that enable carriers to self-register with HAQM and find, book, and execute HAQM loads. This includes capabilities to accept loads, assign drivers, access HAQM’s Relay Load Board, track performance, view and download payment details and raise issues. Carriers also get access to our Relay app (iOS and Android) which enables drivers to view and manage load status, report delays, and use truck-friendly commercial navigation. All carriers and drivers are required to use our HAQM Relay products for all HAQM loads.

HAQM works with the following equipment types:

Tractor: Day cab, 26' Box Truck*, and Sleeper Cab
Trailers: 28’ Trailer, 53’ Dry Van, and Reefer

*Box Truck: 26’ dock height box truck with tuck-under lift gate required. Interior cargo dimensions at least 26’x8’x8’ (LxWxH)

HAQM provides 24/7 operational support for our carriers through the Relay Operations Center (ROC). ROC can be reached through the Relay portal or Relay mobile.

Yes, HAQM is committed to Supplier Development and Impact (SDI). We work with carriers of all sizes and backgrounds and we have developed programs designed to provide access to opportunities for small and disadvantaged-owned carriers. You can contact us at ats-sdi@haqm.com to learn more.

HAQM does not tender loads through any third-party load boards. Any HAQM loads posted on third-party load boards will only be tendered directly to approved and onboarded carriers via the Relay web portal or Relay mobile app. If you are interested in hauling loads for HAQM, sign up and book directly on relay.haqm.com.

If you suspect any unauthorized access on your HAQM Relay account (e.g., unauthorized account setup, password/ e-mail/ user/ phone number/ bank account change), or any account security issue, you can contact us at amazon-engagement@haqm.com. HAQM does not request personal information like passwords, OTPs, and credit card numbers over phone or e-mail. Read more about how to secure your account, and identify whether an email, call or webpage is from HAQM. If you need help with resetting your account password, please follow the instructions here.

If you’re in a life-threatening situation, please call 9-1-1. To report suspicious activities (e.g. double brokering) that are not an emergency, email relay-network-reports@haqm.com with a detailed description of the suspicious activity, including the DOT #s involved (if known). You’ll receive an automated email confirming receipt and you’ll be contacted if additional information is needed.

HAQM requires that carriers ensure the highest level of safety and performance, including:

• Compliance with safety, DOT and insurance requirements.
• On-time delivery to delight our customer promise.
• Consistent tender acceptance.
• Execute loads using HAQM Relay technology.

You can view our complete performance expectations in the HAQM Relay Carrier Terms of Service when you onboard.

HAQM provides a transparent performance scorecard in the HAQM Relay portal. You can review your performance for all of your loads, in order to continuously improve and have the opportunity to grow your business with HAQM.

Safety for your drivers, HAQM employees, and the public is a deeply held value at HAQM. We empower you to determine when conditions are unsafe. We require you to follow safety standards and regulations on the road, behind the wheel, in the yard, or in an HAQM facility. We expect you to report all unsafe acts, conditions, and incidents immediately to HAQM management. There is nothing more valued than your safety and the safety of others.

In addition to having safety features required by law, HAQM-owned trailers come with automated inflation alert technology, ABS II, a kingpin hook safety securing plate, and rear corner safety grab handles to assist safe access to the trailer.

Payment cycle runs weekly from Sunday-Saturday. Everything completed before 23:59 Saturday will be paid out the following week on Friday.

HAQM Relay will generate invoices automatically. You will be able to review all invoices and payments in HAQM Relay portal.

You can submit payment disputes directly through HAQM Relay portal within 30 days of reviewing your weekly invoice.